Two more words for Samsung appliances...

Thank you.

The repairman was here this morning..... the same problem we had in August with this refrigerator-- it happened again. Ice formed on the fan and cooling system, which is why the fridge couldn't keep a low temperature. The repairman filled out the forms to order the parts-- same parts as in August. Before he called Samsung to place the parts order, he suggested that I call them, explain the problem, and request either an exchange or a refund on the refrigerator. He said he would also call Samsung and tell them it wasn't worth the time to do the repairs on this unit.

He called Samsung. I called Samsung. Finally... finally... the people at Samsung came to the conclusion that this particular fridge not only can hold lemons in its humidity-free fruit drawer, but this fridge is indeed a lemon. Capital L on that-- Lemon!

They took down all the information over the phone... where did you buy it..... the date.... model and serial number.... the reason why you're not happy with this product? How much time do you have so I can give you my list.....?

Samsung is calling Lowe's....... they will tell them to arrange pick-up of this fridge, bring it back to the store, and give me either an exchange of another Samsung fridge (not going to happen) or give us a store credit for the sale price of the fridge (we'll ask for a refund, but they'll probably give the credit). My husband said the store credit is fine..... he can just use it for all the tools and repair stuff that he's been buying for the work being done on the outside of the house. I intend to see the manager at Lowe's and see about getting a refund, though. What if Lowe's goes out of business before we use up the store credit? Then the credit is meaningless. And with today's economy, with all the Lowe's stores going up in nearly every town-- who's to say they're not over-extending themselves? We've gone into Lowe's quite a few times and those huge caverns of aisles are filled with merchandise but not-so-filled with customers. So who's to say how long they'll be around?

Either way....... at least I know this fridge won't be in my kitchen for too much longer. The guy at Samsung said it would take between two to nine days for the paperwork to get from his computer to corporate to Lowe's, then back to me.

I've already looked in the local phone book....... we found the privately-owned appliance store that sells General Electric. GE-- stands for Generally Excellent.

Samsung-- stands for Sam sung blue 'cause his fridge didn't work.... (But thank you anyway for taking back this big white box in my kitchen.)